ChatterBot AI South Africa: Terms of Service
Last updated: 15 November 2026
1. About these terms
1A These terms apply to your use of this website and of the AI assistant services (the “Services”) provided by [ChatterBot AI (Pty) Ltd] (“ChatterBot AI”, “we”, “us”).
1B By using the Services you agree to these terms. If you use them for a business, you confirm you have authority to bind it.
2. Eligibility
2A The Services are for businesses and their authorised representatives, aged 18 or over.
3. The Services
3A We build and run AI assistants that answer questions on a business’s website and pass enquiries to that business.
3B Our assistants are AI, not people, and say so if asked.
3C A written order or proposal sets out what we agree to deliver. If it conflicts with these terms, the order or proposal applies.
4. Fees and payment
4A Fees are as set out in your order or proposal: [setup fee and monthly fee to be confirmed].
4B Fees are payable [in advance / monthly] in rand and exclude VAT where VAT applies.
4C Late payment may lead to suspension of the Services.
5. Term and cancellation
5A [Minimum term and notice period to be confirmed.]
5B You may cancel by written notice. Fees paid for the current period are [non-refundable unless we agree otherwise].
5C We may suspend or end the Services for non-payment, serious breach, or a security or legal risk.
6. Your content and responsibilities
6A You are responsible for the information you give us (for example your website content, services and prices) and confirm you have the right to give it to us.
6B You are the responsible party for personal information your assistant collects from your customers, and you must have a lawful basis to receive it. We act as your operator, and a data processing agreement can be provided on request.
6C You must tell people that they are talking to an AI where the law requires it.
6D You must check that what the assistant says about your business is accurate and tell us promptly to correct it.
7. Acceptable use
7A You must not use the Services for anything unlawful, misleading or harmful.
7B You must not infringe others’ rights, send spam, upload malicious code, or try to bypass limits or security.
7C We may suspend the Services for breach of this section.
8. AI limits
8A AI assistants can make mistakes or give incomplete answers.
8B The Services are not legal, medical, financial or emergency advice, and you must not rely on them as such.
8C We do not guarantee any particular number of enquiries, leads, sales or results.
9. Third-party services
9A The Services rely on third-party providers (for example hosting, AI processing and messaging). Their terms and availability may affect the Services.
10. Intellectual property
10A We own the Services, our software, prompts and designs. You get a right to use them for the term.
10B You keep ownership of your own content.
10C You allow us to use your content to provide and support the Services.
11. Confidentiality
11A Each party must keep the other’s confidential information private and use it only for the Services.
12. Privacy
12A Our Privacy Notice explains how we handle personal information.
13. Disclaimers
13A The Services are provided “as is” and “as available”. We do not promise they will be uninterrupted or error-free.
14. Liability
14A To the extent the law allows, we are not liable for indirect, consequential or lost-profit losses.
14B Our total liability is limited to the fees you paid us in the 12 months before the claim.
14C Nothing here limits liability that cannot be limited by law, including any rights you have under the Consumer Protection Act, 2008 where it applies.
15. Indemnity
15A You will cover us against third-party claims arising from your content or your breach of these terms.
16. Changes
16A We may update these terms. We will give notice of material changes, and continued use after that means you accept them.
17. General
17A These terms and your order are the whole agreement.
17B If part is unenforceable, the rest still applies.
17C We may notify you by email.
18. Governing law
18A South African law applies. The courts of [Gauteng / Western Cape] have jurisdiction.
19. Contact
19A [ChatterBot AI (Pty) Ltd], [email protected].